Privacy Policy

Parent/guardian name, email, mobile number, player names and birth dates, booking and payment records, signed waivers, photos you upload, and photos and videos our coaches take during sessions.

To schedule and run training, send confirmations, reminders and schedule changes, process payments, and, only if you separately agree, send news and offers.

Your browser remembers, for up to 90 days, which website, app or share link brought you to our site (for example Instagram or Google). We save that with your booking so we know which posts and pages help families find us. It contains no personal details and is never shared for advertising. Clearing your browser data removes it.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS provider) that deliver messages on our behalf.

When a coach or staff member connects their Google account, we access their Google email address (to identify the account) and their Google Calendar (to read busy times and to create, update and delete the lesson and program events we manage). We use this data only to run our scheduling features: blocking personal busy time from booking, adding booked sessions to the coach's calendar, and sending calendar invites to families. We do not use Google user data for advertising, we do not sell it, and we do not share it with third parties except the service providers that operate our platform (hosting and database). Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google account data is sent only over encrypted HTTPS connections and stored encrypted at rest in our database. Access is limited to the authorized coaches and staff who need it to run scheduling, and to the automated systems that perform the sync. OAuth tokens are stored only on our servers, are never exposed in the browser, and are used solely to perform the calendar sync.

We keep Google calendar data only while the Google account stays connected. A coach or staff member can disconnect at any time from their workspace, which immediately deletes their stored Google tokens and stops all access. To also delete previously synced calendar data, email staff@dreamelitetraining.com and we will delete it within 30 days. We do not use Google user data to develop, improve or train generalized AI or machine-learning models.

We share data only with providers that help us operate (payments, email, texting, calendars) and coaches assigned to your player. We do not sell personal information.

Update your details or text settings in the Family Portal, reply STOP to any text, or email staff@dreamelitetraining.com to request access or deletion.